I thought it was worth popping in today to share a quick orthotics update. Or rather, a quick story about why these orthotics were clearly NOT meant to be.
Here is a rundown of some background info about them. Feel free to skip to the end if you have been following along this whole time.
Orthotics Update: End of March
Found a podiatrist, called to make an appointment, and was able to get in within the same week. Saw podiatrist and was diagnosed with posterior tibial tendonitis (what I thought all along). He taped my foot and had me come back a week later. I didn’t notice much of a change from the tape, but agreed to give orthotics a try. With my insurance, they would only cost about $50. I was told they would take about 2-3 weeks. My podiatrist scanned my foot right there in the office and sent the information off to the lab.
April/May/June
Waited for orthotics to be ready. Called every week in May, and didn’t get any answers. Finally got a call in mid June that they were ready. Made an appointment, which was canceled at the last minute due to the doctor going home sick that day.
Orthotics Update: Mid-June
Finally went in to pick up orthotics. Tried them on and they felt ok. I was told to make a follow-up appointment for 4 weeks out and cancel if they were feeling good.
End of June-Early July
Started wearing orthotics. Once I started running more than 2 miles in them, I got a really bad blister. Like the worst I ever experienced. Despite my best efforts I could not go on wearing the orthotics like that.
Orthotics Update: Mid-July
Went back to podiatrist and was told the orthotics could be adjusted so my shoes would not longer hit my heel in the same place. Expected turnaround time was 2 weeks (which I had to laugh at inside my head.)
Fast forward to this week.
I got a call that they were ready and that if I didn’t want to see the doctor again I could just pick them up and not have to pay a co-pay. When I went to the office they were kind of busy so I literally just picked them up and left, figuring I would deal with them when I started running again.
I got home, and took them out of the bag to find that they were not fully put back together.
For a minute I just stared in shock, like is this really happening? I put them away and decided I will deal with it when I get back from Charleston. Part of me wants to just throw them out and never walk into that office again. Another part of me wants to get my money back. I’m just worried if I go back they will insist on fixing them (or be unable to give me a refund because they were “custom” made).
So please tell me I’m not crazy, these can’t be how they are supposed to look, right?? The first time I got them they looked like such better quality. Now one of them just looks like a high-heeled shoe.
Anyway, that’s my orthotics update. I’m thinking I will just give up on the idea of orthotics after all this. I questioned it all along so maybe I just needed to listed to my gut instinct.
What would you do if you were me?!
Do these look completely messed up to you?
Do you think I should give up on orthotics all together?
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I would be beyond upset and ready to tell that doctor he/she are out of their minds. Clearly they would be able to tell that they are not completed and customer ready. I would say that is grounds for a refund and maybe it is time to find a new doctor.
I definitely agree with you! I’m planning to call tomorrow and see what they can do. But either way, I won’t be going back there any more!
WHAT IN THE GOD FORSAKEN HELL IS GOING ON?!?!?!?! SERIOUSLY?!?!?!! Okay, seriously. PM me their phone number and I’ll call them myself. I AM IN SHOCK. WHAT ON EARTH?!?!?!
Don’t give up on the orthotics. Is there a different place that you can go to besides this office? Or are they the only orthotics place around you guys?
I don’t blame you for blowing up the whole idea of orthotics. This is actually unreal. It feels personal. Like the foot gods are playing a joke on you. I AM SO SORRY. UGH!!!
It’s ridiculous, right?! I’m sure there are other places I can go, its just overwhelming to start over. I’ll definitely try to get a recommendation from another local runner before going anywhere else.
I was in shock when I saw your post on Instagram. I would definitely go back and ask for a refund. If they can’t give you a full refund, at least a partial refund. It’s insane that you have been dealing with this for months!
I agree, but I have no idea what they will say. I really don’t even want them any more at this point. I’m so glad they were “only” $55 or so because usually they are much more than that!
That’s crazy! I would go and ask for the money back. The office doesn’t seem to really care about you as a patient since they gave bad timelines and then gave you a product that wasn’t finished. Maybe a different podiatrist would give you better results with the orthodics.
It definitely makes me feel like they don’t care about me as a patient! If I continue to have issues I will definitely be finding a different doctor.
OMG, how crazy!! I know nothing about orthotics, but that doesn’t look right! I’m so sorry this craziness has been going on for so long. So frustrating!!!
It’s just unbelievable! The first time around I thought they looked ok, but now there is clearly something wrong!
I’d ask for a refund and find a new doctor. Seriously, Lisa, this is ridiculous!
Ya know, those Spenco soft orthotics my sports med recommended are only $12 on amazon. And they have changed my world.
That’s a really good idea! I have tried Superfeet and didnt like them but maybe Spenco would be better. I’ll have to look into them!
OMG, that doesn’t seem right! I would go back there and raise hell! Either they fix this pronto or give you a full refund. That is ridiculous! Don’t let them get away with this!
I’m definitely going to try to deal with it this week! I don’t think there will be a chance they will get fixed quickly, so at this point I would just want a refund. Not sure how they will respond though!
I’d ask for a refund and find a new doctor! And maybe try something like Superfeet in the meanwhile. That’s ridiculous and so unprofessional of them!
I’ve tried Superfeet before and didnt really like them, but Im sure there are other ones I could try. It really is so unprofessional! Im hoping they will just give me a refund and I can be done with that place.
Ugh, girl I am sorry you have dealt with all of these problems. It sounds like this company was a bust. I don’t think all orthotics are like that!!
I don’t think so either! I think I just have bad luck and found a bad company.
They look relatively normal to me as my orthodics that I used to wear were very similar, in that they weren’t very nice to look at. But my podiotrist literally made them on my foot (I put on a head proof sock and he molded the warm foam around my foot) and gave them to me the same day so it does seem a bit off to me that you had to wait so long.
Before you put the orthodics into your shoes did you remove the original insert that comes in your shoe? That can be really helpful
The first time I got them I thought they looked normal, but after they were sent back for adjustments the right one looks like its missing a piece of the base. And thanks for the tip! I definitely make sure to wear them without the insert.
SERIOUSLY????? This has been such a nightmare. I know nothing about professionally made (I’m using that term kind of loosely)orthotics, but those do not look top quality. I’d be afraid of them breaking apart…..I’d say either consider a new doctor or take them back and question them on what they did to these. Ugh. Thinking of you…hoping you can reach some kind of a happy conclusion or course of action.
Thank you! Im hoping to get it resolved this week but part of me just wants to trash them and never go back to that place. It’s been such a nightmare!
Unbelievable and unacceptable! I would demand a refund and find a new doc ASAP.
I’m so done with this place! I’m hoping they realize what a ridiculous mistake they made and just allow me to get a refund.
Sounds like it’s been one issue after another with that place! How unprofessional. You are not crazy and I would ask for your money back for sure
Thanks, yes you are so right!
What awful, awful service. Gggrrr. I would say don’t give up on orthotics just yet, but ditch that place after telling them a piece of your mind AND getting a refund. Nonsense!
Yea, Im definitely going to be looking for somewhere else if my ankle starts to hurt again!